We’re committed to your health and well-being, whether you’re a current Alpha Member or a former patient. Because some health conditions require regular interactions with a medical provider, we want to make sure your Care Team can connect with you when you request to cancel or change your service. Our cancellation and membership change policy is designed with your continuous care as our priority, and to empower you to make an informed decision about your healthcare journey. 

Canceling Membership

You may request to cancel your membership at any time. To cancel your membership, log into your Alpha account and select “Your Membership” in the left hand menu. Then, select “Cancel Membership,” where you’ll be asked to confirm and submit your request to cancel.

After you’ve submitted your request to cancel, a member from your Care Team will send you a secure message on our platform. If you acknowledge and confirm your cancellation in this message, your Care Team will continue to process your cancellation. An email confirming your cancellation will be sent to you. You’ll still have access to your membership benefits through the end of your current billing period. 

All Alpha members receive an automated email five days before the next renewal date as advance notice of upcoming charges. Membership fees are nonrefundable. 

Please note that canceling membership will not cancel any upcoming or automatic refills for prescription medications. To cancel prescription orders, please contact your Care Team directly through our secure messaging system.  If you choose not to cancel an automatic refill plan, it will continue to be refilled, and you will continue to be charged for medication. 

For answers to common questions, please see our Membership FAQ’s. 

Changing Membership Plans

If you have Alpha Membership or Alpha Membership Plus, switching plans is easy.

Changing from Alpha Membership to Alpha Membership Plus

If you have Alpha Membership, you can switch to Alpha Membership Plus by logging into your Alpha account and going to the “Your Membership” page from the left hand menu. Select “Change Membership” and confirm that you’d like to change to Alpha Membership Plus. After confirming the change to Membership Plus and once your payment is successfully processed, you’ll have immediate access to our weight loss, diabetes, and mental health services. If the payment method you have on file is declined, you’ll receive an error message and instructions on how to proceed. You’ll also receive an automatic prorated refund based on how much of your previous Alpha Membership remained during the then-current month, and you will be charged the new $49/month Membership Plus fee. Your next renewal billing date will be one month from the date you changed to Membership Plus. 

Switching from Alpha Membership Plus to Alpha Membership

Alpha Membership Plus includes our mental health service, which covers care for conditions like anxiety and depression. These conditions often necessitate frequent interactions with a medical provider. When changing from Membership Plus to Alpha Membership, your Care Team will confirm this change with you to ensure you’re receiving the care you need.

To remove access to weight loss, diabetes, and mental health services and to switch to Alpha Membership, log into your Alpha account and go to “Your Membership” in the left hand menu. Then, select “Change Membership” where you’ll be asked to confirm and submit your request to change to Alpha Membership. 

After you’ve submitted your request, a member of your Care Team will send you a secure message. If you acknowledge and confirm the change by replying to this message, your membership change will continue to process. You’ll receive a confirmation email welcoming you to Alpha Membership when the change has been processed. You’ll also automatically receive a refund for a prorated amount for the remainder of your month of Membership Plus for the then-current month, and then charged $29 for Alpha Membership. Your next renewal billing date will be one month from the day your Membership plan changed. 

We recommend that you request to switch your membership at least 5 days before your next renewal date to prevent a charge for the next month of Membership Plus. All Alpha members receive an automated email five days before the next renewal date as advance notice of upcoming charges. 

For answers to common questions, please see our Membership FAQ’s.