Thank you for visiting Alpha. We’re passionate about affordable, accessible healthcare, and in keeping with that goal, we’ve inserted “Simply Stated” explanations throughout our Agreement. These explanations are written in a way that makes our Agreement easy to understand.
” OR “USER
”), HELLO ALPHA, INC. F/K/A ALPHA MEDICAL GROUP, INC. (“HELLO ALPHA
,” OR “US
”) AND APPLIES TO ALL INTERNET USERS VISITING, ACCESSING OR BROWSING HELLOALPHA.COM (THE “WEBSITE
”) OR USING OUR MOBILE APPLICATION (The “ALPHA APP
,” and TOGETHER WITH THE WEBSITE, THE “ALPHA PLATFORM
” for ease, however all medical care is provided by, depending on your location, Alpha Telemedicine, PC (f/k/a Clarity Health, P.C.), Alpha Telemedicine of Alaska, PC (f/k/a Clarity Health of Alaska, P.C.), Alpha Telemedicine of Kansas, P.A. (f/k/a Clarity Health of Kansas, P.A.), and Alpha Telemedicine of New Jersey, P.A. (f/k/a Clarity Medical of New Jersey P.A.), The Alpha Platform provides Users with access to an interactive application that allows for online access to personalized consultations provided directly to Users by licensed healthcare providers, and companies owned and controlled by licensed clinicians, including but not limited to Alpha Telemedicine, PC (for AL, AR, AZ, CA, CO, CT, DE, DC, FL, GA, HI, IA, ID, IL, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, ND, NE, NC, NH, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY Patients), Alpha Telemedicine of Alaska, PC, Alpha Telemedicine of Kansas, PA, and Alpha Telemedicine of New Jersey PA, (collectively, “Medical Practice
”). Medical practice contracts with or employs multiple physicians duly qualified and licensed to practice medicine in the state in which you are located at the time of service (each a “Medical Practice Physician
”), and other duly licensed medical providers, such as nurse practitioners and physician’s assistants (each a “Medical Practice Provider
”). Medical Practice Physicians and Medical Practice Providers are sometimes referred to collectively herein as “Providers
” or “Healthcare Providers
,” and the individualized health care services they provide are referred to herein as your “Treatment
IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.YOU MAY REACH THE NATIONAL SUICIDE & CRISIS LINE BY DIALING 988.
IN ADDITION, THE SERVICES ARE NOT APPROPRIATE FOR ALL CONDITIONS. SEEK IN-PERSON OR IMMEDIATE CARE IF NEEDED.
THE PUBLICLY AVAILABLE INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED NOR RECOMMENDED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. PATIENT USERS SHOULD ALWAYS SEEK THE ADVICE OF THEIR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER REGARDING ANY MEDICAL CONDITION OR TREATMENT. NOTHING CONTAINED ON THE PUBLIC AREAS OF THE WEBSITE IS INTENDED TO BE FOR MEDICAL DIAGNOSIS OR TREATMENT.
” FOR MORE INFORMATION REGARDING THIS ARBITRATION CLAUSE, AND HOW TO OPT OUT.
Thank you for using Alpha. If you have any questions or concerns, please email us at firstname.lastname@example.org
General Terms and Conditions
What Service does Alpha Provide?
Our Services are designed to enable you to obtain telemedicine consultations and Treatment for common medical conditions by facilitating the connection between you and a Healthcare Provider. Once you complete the intake process, agree to the Consent to Telehealth and are assigned one or more Healthcare Providers through our Website who agrees to provide Treatment as described in the Consent to Telehealth, each of those Healthcare Providers may be referred to as “your Provider.” Your Provider is solely responsible for providing you with medical care. HELLO ALPHA ACTS AS A TECHNOLOGY PLATFORM TO CONNECT YOU WITH PROFESSIONAL HEALTHCARE PROVIDERS WHO MAY BE AVAILABLE TO PROVIDE YOU WITH CERTAIN NON-EMERGENCY MEDICAL CARE. WE DO NOT CONTROL OR INTERFERE WITH THE PRACTICE OF MEDICINE BY HEALTHCARE PROVIDERS, EACH OF WHOM IS RESPONSIBLE FOR THE MEDICAL SERVICES HE OR SHE PROVIDES.
All information, materials, content and/or advice on the Website or provided through the Website or Alpha App is for informational purposes only and is not intended to replace or substitute for any professional, financial, medical, legal or other advice. Alpha expressly disclaims, and you expressly release Alpha from, any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Website or the Alpha App. You should consult with an appropriately trained specialist for all concerns that require professional or medical advice.
BY USING THE ALPHA PLATFORM OR OUR SERVICES YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT HELLO ALPHA IS NOT A PROVIDER. HELLO ALPHA EXPRESSLY DISCLAIMS, AND YOU EXPRESSLY RELEASE ALPHA FROM, ANY AND ALL LIABILITY WHATSOEVER FOR ANY LOSSES, DAMAGES, SUITS, CLAIMS AND/OR CONTROVERSIES THAT HAVE ARISEN OR MAY ARISE FROM AND/OR IN ANY WAY RELATE TO ANY ACTS OR OMISSIONS OF PROVIDERS AND/OR USERS ON OR OFF THE WEBSITE OR IN CONNECTION WITH THE SERVICES, INCLUDING WITHOUT LIMITATION THE PROVISION OF ANY SERVICES BY ANY PROVIDER.
: Hello Alpha provides the technology to connect you with licensed Healthcare Providers for non-emergency Treatment and consultations, but only your Provider can make decisions about your medical care and treatment.
Third Party Materials.
The Alpha Platform and Services may contain links to third-party websites (“Third-Party Websites
”). When you click on a link to a Third-Party Website, we may not warn you that you have left our Website and are subject to the terms and conditions (including privacy policies) of another website or destination. Such Third-Party Websites are not under the control of Alpha. Alpha is not responsible for any Third-Party Websites. Alpha provides these Third Party Websites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, or their products or services. You use all links in Third-Party Websites at your own risk. When you leave our Website, our terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Websites, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party. You should note that our links to Third-Party Websites may change, and we cannot guarantee that our Services will always include a connection to such Third Party Websites.
: Alpha is not responsible for any Third Party Website you visit. If you visit a Third-Party Website for any reason, you may be subject to the terms of that Third Party Website.
THE MEDICAL CARE YOU RECEIVE FROM YOUR PROVIDER THROUGH ALPHA IS NOT A SUBSTITUTE FOR OTHER MEDICAL TREATMENT YOU MAY NEED. SOME CONDITIONS REQUIRE IN-PERSON OR IMMEDIATE EVALUATION. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK EMERGENCY MEDICAL HELP. YOU MAY REACH THE NATIONAL SUICIDE & CRISIS LINE BY DIALING 988.
: Once again, if you have a medical emergency, call 911 immediately! You may also reach the National Suicide & Crisis Line by Dialing 988.
To use our Alpha Platform to request a consultation, you are required to set up an account (“Account
, and Consent to Telehealth
When you set up an Account, you are required to enter your name, email address, password (“Password
”) and if you proceed to a consultation, certain other information (e.g., date of birth, contact information, location, credit card information, and responses to intake questions, including your medical history). You agree that all information you provide is true, accurate, current and complete, and you agree to maintain and promptly update such information to keep it current. You may not transfer or share your Password or Account (collectively, the “Account Information
”) with anyone.
You understand that by agreeing to receive text, SMS, and/or email messages, Alpha will be transmitting certain aspects of you or your child’s protected health information (“PHI
”) as that term is defined under HIPAA, electronically. You acknowledge and agree that while Alpha takes commercially reasonable steps to protect the privacy and security of your PHI, no system is completely secure. In addition, you are responsible for carrier and data charges. You may choose not to receive emails or text messages by replying “STOP” to texts or unsubscribing from emails.
By providing Alpha with your email address and/or mobile device number, you acknowledge and agree that Alpha (or third parties who send these communications on Alpha’s behalf) will send you text, SMS, or email messages related to your Alpha services and orders. You can opt out at any time by replying “STOP” to texts, or unsubscribing from emails.
You are responsible for maintaining the confidentiality of your Account Information and for all activities that occur under your Password or Account. You agree to immediately notify us upon becoming aware of any unauthorized use of your Account Information. Alpha reserves the right to take any and all action, as it deems necessary, regarding the security of the Alpha Platform and your Account Information. Under no circumstances shall Alpha be held liable to you for any liabilities or damages resulting from or arising out of your use of the Alpha Platform, your use of the Account Information, or your release of the Account Information to a third party.
To use our Alpha Platform, you must also reside or complete the medical intake form for your chosen medical condition in a jurisdiction in which we offer the ability to connect with HealthCare Providers for Treatment, and you must be at least 18 years of age. If you are between the ages of 13 and 18 and reside or complete the medical intake form for your chosen medical condition in a jurisdiction in which we offer the Alpha Platform, you may use the Alpha Platform with or without parent or legal guardian consent, depending on state laws. For medical conditions which require parent or legal guardian consent, you may use the Alpha Platform if your parent or legal guardian has consented to your use of the Website and agreed to the terms of this Agreement in accordance with Alpha procedures.
You will be responsible for any activities that occur under your Account until you terminate your Account in accordance with this Agreement. We reserve the right to require you to alter your user name and/or password if we believe that your Account is no longer secure. You will not: (a) create an Account for anyone other than yourself or your child; (b) create or use more than one Account at any given time; (c) transfer your Account to anyone else; (d) permit anyone else to use your Account; or (e) use or access any other person’s Account, other than when expressly authorized to do so by law. If you create a duplicate Account by mistake (for example, using different email addresses), we will reach out to you to correct the duplicate account and merge them to ensure your Providers have access to your medical records.
: To use Alpha, you must live or complete the medical intake form in a state where our Service is offered and be at least 18 years old or at least 13 years old and have obtained parental consent, as needed, depending upon the medical condition for which you want treatment and respective state laws which outline the provision of care to minors. You will create an account and provide the requested information in a truthful manner. Do not share your password. It is your responsibility to keep your account information and activity confidential.
Prior to receiving a consultation, you must acknowledge the Consent to Telehealth
Subject to your compliance with the terms and conditions of this Agreement, we hereby grant you a limited, non-exclusive, nontransferable right to access our Service and use our Service solely for your personal non-commercial use.
The Alpha Platform is for the personal use of Users only and Users may not use them in connection with any commercial endeavors. You represent and warrant that you will use the Alpha Platform solely for your own personal benefit and that you will not resell or distribute the Alpha Platform or its Content. You will not use any information obtained from the Alpha Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any User without that User’s prior explicit consent.
You agree that you will not, and will not attempt to: (a) interfere with or disrupt the functioning of the Service in any manner, including the functioning of any software, hardware, network or server connected to the Service; (b) distribute or transfer in any manner the Service or any part of the Service to any third party; (c) copy or modify the Service or any part of the Service for any purpose; (d) incorporate by any means any of the Service content into another application, website or service; (e) reverse-engineer or create derivative works based on any part of the Service for any purpose, commercial or otherwise; or (f) use the Service in any manner that is inconsistent with these Agreement. We reserve the right, in our sole discretion, to deny use of the Service to anyone for any reason.
: We give you permission to access and use the Alpha Platform, and in return, you agree to use our Service responsibly.
Use of our Alpha Platform and the Services requires that you comply with acceptable use behavior as determined by Alpha. As part of your responsibilities, you agree that you will not: (a) use the Alpha Platform or Services in any unlawful manner; (b) use the Alpha Platform or Service in any manner that is harmful, hateful, harassing, abusive, or otherwise offensive to any other person or entity (including your Provider), through Content (defined below) or otherwise; (c) interfere with or inhibit any other user from using or enjoying the Alpha Platform or Services; (d) use the Alpha Platform or Services as a means to distribute unsolicited or unauthorized communications, advertisements or spam; (e) access or search the Alpha Platform or Service by any means other than the authorized public interface; (f) collect or use any data or Alpha Platform- or Service content that violates any third-party right; (g) create a false identity, impersonate another person or entity, or otherwise misrepresent yourself; (h) breach or otherwise circumvent any security measures incorporated into the Alpha Platform or Services; or (i) use the Alpha Platform or Services in any manner that is considered unacceptable by Alpha. If Alpha becomes aware of any possible violations by you of any provision of the Agreement, Alpha reserves the right to investigate such violations, and Alpha may, at its sole discretion, immediately terminate your license to use the Alpha Platform, Services, or Content (defined below), contact law enforcement authorities, or change, alter or remove your Content, in whole or in part, without prior notice to you.
: You agree that you will not misuse or abuse our Alpha Platform or Services, and you will not engage in any behavior that may be offensive or harmful to others. We’re all part of the Alpha family, and we need to protect our responsible users from anyone who behaves inappropriately.
Compliance with Terms; Remedies
Fees and Purchase Terms.
The fees for Consultations with healthcare Providers can be found on the Alpha Platform on this page: FAQ
. If you have signed up for Alpha Membership (as defined below), additional details relating to the current offering may also be found on our FAQ. Fees and the Alpha Membership are subject to change, and any changes will be posted. It is your responsibility to remain informed about our current rates and offerings. Alpha, on behalf of your Provider, will charge you for medical services provided by your Provider, and you agree to pay for all medical services provided to you.
You will provide Alpha with a valid credit card or any other method of payment (your “Card
We use a third-party payment processor (the “Payment Processor
Fees Associated with Visits
You may use the Alpha Platform for individual consultations, or “Visits
,” or you may select one of two levels of Alpha Membership (defined below). Please consult the Alpha Platform for information on the number of Visits included per month for each level of Membership as well as which conditions are included in each level of Membership. Certain conditions are not offered on a single-Visit basis because Treatment for these conditions benefit from or necessitate routine follow-up Visits. You acknowledge that the fees and charges incurred in connection with each Visit, whether a single Visit or via the Alpha Membership, even if billed collectively, include distinct types of fees: 1) professional fees for Provider services associated with the consultation at the time you submit your personal information, medical history and related information for review (“Consultation Fee
”); (2) administrative fees, billed either monthly by Visit, associated with the administrative services provided by Alpha in connection with a Provider’s prescription or treatment, if any (“Administration Fee
”); and (3) if applicable, fees associated with the purchase and delivery of prescriptions associated with Alpha’s contracted mail order pharmacy. You further acknowledge that whether these fees may be collected at one time or in aggregate, Alpha does not share in the Consultation Fees collected for any Provider services and derives its sole payment from you in the form of the Administrative Fees. A breakdown of costs associated with individual services and treatments can be found on our pricing FAQ page located here: FAQ
. Alpha will identify to you the respective portions of your payment for fees and charges that are for Alpha’s Administrative Fees and for Provider’s Consultation Fees upon request.
Due to our strict patient safety policies, we cannot accept returns or exchanges on prescriptions that have already been processed for shipping.
For cancellations of Alpha Memberships at any level, please note that monthly membership fees are not refundable for the current 30-day period, once charged. To avoid auto renewal and charges for future months, you may request to cancel your membership at any time. Please see the Cancellation
section for more information.
Alpha offers certain benefits to users of the Service that have signed up to its Alpha Membership program (“Alpha Membership
”). Click here
We may change or modify the terms of any Alpha Membership level at any time, in our sole discretion.
If you sign up for your Alpha Membership and are billed by us, then the following billing and renewal terms will apply to your membership. Taxes may apply on the fee for Alpha Membership. Alpha Membership benefits will last for the 30-day period following your last Renewal Commencement Date and
shall auto-renew for successive periods of the same length unless canceled in advance prior to auto-renewal. Please see the section entitled Automatic Renewal
for more details. You may request to cancel your membership at any time. Please see the Cancellation
If all eligible payment methods we have on file for you are declined for payment of your membership fee, you must provide us a new eligible payment method promptly or your membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your new membership period will be based on the original renewal date and not the date of the successful charge.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL, YOU UNDERSTAND YOUR ALPHA MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
”) and continue for an additional equivalent period, at Alpha’s then-current price for such subscription. You agree that your Account will be subject to this automatic renewal feature unless you cancel your subscription, at least five days prior to the next scheduled charge date 30 days from your last Renewal Commencement Date, through the methods described below.
To cancel your membership, log into your Alpha account and select “Your Membership” in the left hand menu. Then, select “Cancel Membership,” where you’ll be asked to confirm and submit your request to cancel. After you’ve submitted your request to cancel, a member from your Care Team will send you a secure message on our platform. If you acknowledge and confirm your cancellation in this message, a member of our Care Team will continue to process your cancellation. An email confirming your cancellation will be sent to you. You’ll still have access to your membership benefits through the end of your current billing period.
You will receive an automated email five days before the next renewal date as advance notice of upcoming charges. Membership fees are nonrefundable for the current month.
Please note that canceling membership will not cancel any upcoming or automatic refills for prescription medications. To cancel prescription orders, please contact our Care Team directly through the Alpha Platform. If you choose not to cancel an automatic refill plan, it will continue to be refilled, and you will continue to be charged for medication.
Please refer to our cancellation information in our FAQ
At present we do not process any insurance claims to bill for our Services, nor will your Provider process claims on your behalf. It is solely up to you to contact your health plan, determine whether your coverage applies, and submit a claim if applicable. You are responsible for the full fee charged for Provider care through our Service regardless of whether you later are able to receive reimbursement from your health plan for part or all of the cost.
: The current fees for telemedicine Consultations with healthcare Providers are posted on Alpha. You agree that Alpha is authorized to bill your account and charge your designated method of payment when payments are due, including any sales tax that may be required. Alpha and your healthcare Provider do not currently process insurance claims, and it is your responsibility to submit claims if your health plan provides coverage.
” means any and all postings, messages, text, files, images, photos, video, works of authorship, or other material. Alpha does not claim ownership in any Content that you originate and publish, display, submit, upload or otherwise transfer to the Website, including Content that you submit using the Alpha Platform in connection with any Consultation. You hereby grant to Alpha a non-exclusive, worldwide, irrevocable, perpetual, fully-paid and royalty free, transferable license (with the right to sublicense through unlimited levels of sublicensees) to reproduce, modify, publicly display, publicly perform, prepare derivative works of, transmit, and distribute Content for the purpose of (a) providing you with the Alpha Platform and the Services you request (including but not limited to sharing such Content with your Providers), and (b) creating, using, and disclosing de-identified and/or aggregated data from Your Content. You represent and warrant that: (i) you own or otherwise have the right to grant the license set forth in this section for the Content that you post on the Alpha Platform and (ii) your Content does not violate the privacy rights, publicity rights, intellectual property rights, or other rights of any person or entity. You are solely responsible for any and all Content that is posted by or through your Account on the Alpha Platform.
We alone own all rights, title and interest in and to the Alpha Platform and Service, including all intellectual property rights relating to the Alpha Platform (“Alpha Content
”). Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of or created from our Service shall be owned solely and exclusively by Alpha, as shall any and all patent rights, copyrights, trade secret rights, trademark rights, and all other proprietary rights. You shall not remove or permit any third party to remove any proprietary rights from our Service or its contents. Alpha hereby grants you a limited, revocable, non-sublicensable license to reproduce and publicly display the Alpha Content (excluding any software code) solely for your personal use in connection with viewing the Alpha Platform and using the Services.
Certain names, logos, and other materials displayed in our Service may constitute trademarks, trade names, service marks or logos (“Marks
”) of Alpha or other entities. You are not authorized to use any such Marks. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.
We reserve the right to modify or discontinue, temporarily or permanently, our Service, or any portion thereof, with or without notice. We will not be liable to you or any third party should we exercise that right.
: We own our Alpha Platform and Service, and you agree not to infringe upon any of our proprietary rights, like our rights to the Alpha name and logo.
You agree that submission of any ideas, suggestions, documents, and/or proposals to Alpha through its suggestion, feedback, wiki, forum or similar pages (“Feedback
”) is at your own risk and that Alpha has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to Alpha a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of the Alpha Platform and Services.